You don’t become successful year after year, decade after decade without continuing to be up-to-date, on trend, and dare we say it, cool. With a superiority standard in service that never wavers, and a consistent need for growth and progress, we are constantly developing new ways to satisfy our clients while always remaining a step ahead of the competition. Long before it was common to shop online, Norscot was among the first in our industry to adopt e-stores as a major sales and customer service tool. We have built more than 20 e-stores for our clients that effectively complement our printed catalogs and our 800-number call centers.
Norscot began in 1970 by Norm Stern under the name Sales Guides, Inc. With quality products, excellent turnaround time, and top-rated customer service, it didn’t take long for the leading equipment and Machine Corporation in the world, Caterpillar, to jump on board as our seminal account. A little over 48 years later, they continue to be a major client along with several other powerful domestic and worldwide Fortune 500 companies including: General Motors, Harley-Davidson, STIHL, Bobcat, and Caterpillar.
Our integrated sales, customer service, finance, IT, marketing, sourcing, warehousing, shipping and receiving functions in-house means maximum service and cost-efficiency for each and every one of our clients programs. Best of all, you can count on Norscot to never provide generic, one-size-fits-all promotional programs. Instead, we consider every item, every interaction to be a direct extension of the strength and uniqueness of each client’s brand. Giving you the individual, personalized service and attention your company deserves, is our promise.